Legal
Terms of Service
Last updated September 8, 2026. These terms cover PROMPT Technologies’ website, mobile app, and booking marketplace (“PROMPT”, “we”, “us”). By creating an account you agree to them.
1. What PROMPT is
PROMPT is a connection directory: it matches clients (“users”) with independent service providers offering last-minute appointments, and nothing more. PROMPT is not a general contractor, employer, labour broker, or party to any agreement between a user and a provider. Service providers are independent third parties — not employees, agents, or subcontractors of PROMPT. PROMPT does not set prices, does not supervise how a service is performed, and does not hold funds for the service itself: the connection fee described in Section 2 is the only payment PROMPT ever collects.
2. The connection fee
PROMPT charges service providers a flat $1.00 CAD fee for every connection made through the app, with no free allowance. The fee is earned and charged immediately upon connection — the moment a booking is requested, including a request the provider later declines or never answers — plus applicable HST, charged to the payment method on file. It is strictly non-refundable once a connection is made, regardless of whether the appointment is subsequently cancelled, rescheduled, or unfulfilled. This fee is not charged to users, and it is separate from whatever price the provider and client agree to for the service itself — PROMPT is not involved in that payment. The baseline fee does not include third-party payment-processing costs, which a provider agrees to bear in addition to it.
3. Booking, cancellation, and no-shows
PROMPT matches users with providers who have a genuine opening within a 24-hour window. Once a booking is confirmed, it is an agreement between the user and the provider directly. Cancellation terms, rescheduling, and any late-cancellation or no-show penalty are set and enforced by the provider, not by PROMPT — check the specific terms a provider states on their profile or during booking before you confirm. Cancelling, rescheduling, or not completing a booking has no effect on the connection fee described in Section 2, which was already earned when the booking was requested.
4. Assumption of risk and limitation of liability
Users and providers interact, book, and transact at their own risk. To the fullest extent permitted by law, PROMPT carries no liability for the quality, safety, or outcome of any service booked through the app, for any dispute, property damage, personal injury, or financial loss arising from an interaction between a user and a provider, or for a provider’s conduct on or off the platform. A “verified” badge reflects an identity or credential check made at one point in time; it is not an ongoing guarantee, background-check certification, or warranty of skill or safety.
5. Reviews and reputation
Reviews exist to describe a specific provider’s performance on a specific booking. PROMPT may remove reviews that are abusive, illegal, or that attribute a provider’s conduct, negligence, or a private off-platform dispute to PROMPT itself — PROMPT had no part in performing the service and is not a proper subject of a review about it. Publishing a false statement that PROMPT caused or is responsible for a third-party dispute may result in content removal and, where it causes PROMPT reputational or legal harm, a claim against the person who published it.
6. Acceptable use and account termination
You agree to use PROMPT lawfully, to provide accurate information, and not to circumvent the platform to avoid the connection fee. PROMPT may suspend or terminate an account for fraud, abuse, harassment, or a material breach of these terms.
7. Governing law
These terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable there, without regard to conflict-of-law principles, and apply wherever you access PROMPT from.
8. Dispute resolution
Any dispute arising out of these terms or your use of PROMPT is resolved by final, binding individual arbitration in Nova Scotia rather than in court, and claims may be brought only in an individual capacity, not as part of a class, collective, or representative action. If a mandatory consumer-protection law in your jurisdiction does not permit part of this section, only that part is set aside — the rest still applies.
9. Changes to these terms
If we make a material change, we’ll update the date at the top of this page and, where required, ask you to re-confirm before you can keep using PROMPT.
10. Contact us
Questions about these terms: privacy@prompttechnologies.ca. See also our Privacy Policy.